Terms of Use

Last updated: 1 September 2026

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

2. Nature of Services

gentle-heath provides property rental consultancy services. We are not estate agents, property managers, or landlords. Our services consist of professional advice, market research, and facilitation support for clients seeking rental properties in Leicester.

3. Service Limitations

Our services do not guarantee:

• That you will secure any specific property
• Specific outcomes or timelines
• Access to properties that may become unavailable during the search process
• That landlords will accept your tenancy application

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information about their requirements and circumstances
• Making final decisions regarding property selection
• Conducting independent due diligence before entering any tenancy agreement
• Seeking independent legal advice regarding lease terms
• Ensuring they meet landlord requirements and can fulfill tenancy obligations

5. Fees and Payment

Service fees are stated on our Services page and confirmed before engagement. Fees are non-refundable once work has commenced, except where we fail to deliver the agreed scope of service.

6. Intellectual Property

All content on this website, including text, images, and design, is the property of gentle-heath or its licensors and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without written permission.

7. Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Interfere with the proper functioning of the website
• Transmit any harmful code or malicious software
• Collect data from the website using automated means

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

9. Disclaimer of Warranties

This website and our services are provided on an "as is" basis. We make no warranties, express or implied, regarding:

• The accuracy or completeness of information provided
• Uninterrupted or error-free website operation
• The results of using our services

10. Limitation of Liability

To the fullest extent permitted by law, gentle-heath shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services.

11. Indemnification

You agree to indemnify and hold gentle-heath harmless from any claims, damages, or expenses arising from your use of our website or services, or your violation of these Terms of Use.

12. Confidentiality

We maintain strict confidentiality regarding client information and property searches. Clients agree to maintain confidentiality regarding any proprietary information shared during our engagement.

13. Termination

We reserve the right to terminate access to our website or services at any time, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users or our business interests.

14. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may modify these Terms of Use at any time. Changes will be posted on this page with a revised date. Continued use of the website after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall remain in full effect.

17. Contact

For questions about these Terms of Use, contact us at: [email protected]