GDPR Compliance

Last updated: 1 September 2026

1. Our Commitment to Data Protection

gentle-heath is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: To fulfill services you have requested
• Legitimate interests: To improve our services and communicate with you
• Legal obligation: To comply with applicable laws and regulations

3. Your Rights Under UK GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing.

4. How to Exercise Your Rights

To exercise any of these rights, contact us at: [email protected]

We will respond to your request within one month of receipt.

5. Data Protection Officer

For data protection inquiries, contact our designated representative at: [email protected]

6. International Data Transfers

We do not transfer personal data outside the United Kingdom. If this changes, we will ensure appropriate safeguards are in place.

7. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO within 72 hours of becoming aware of the breach.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.